The “Worst Aquarium Ever” Shows When to Laugh at a Bad Review, and When to Fix It
In 2020 someone visited the New Bedford Whaling Museum and left a one-star Google review with the words, worst aquarium ever. The museum is not an aquarium. It is a museum about the history of whaling, Six years later, printed with a one-star rating and a minimalist whale skeleton. The shirts have sold out. What does this delightful story teach about how to respond to a bad review?
